January 28, 2021: Serving our amazing customers & How to reach me

This blog post is about you - our amazing customer. Thank you for supporting this small and growing business. We truly appreciate your business and do everything we can to fulfill what you need.

I like to make it a personal mission of mine to provide great customer service. Everything is sent quickly via Xpresspost (except for 36-bottle cases). I sometimes like to imagine someone who is really looking forward to receiving their bottles of Terra Nova Omega-3 Seal Oil. No one wants to be waiting around for days or even weeks to get their order. I send almost all orders by Xpresspost and by and large people receive their order within 3 to 5 business days.

Sometimes people get them even faster.

I like to put myself in customers’ shoes to really understand how to be most helpful.

The other area I like to ensure provides top quality is contacting me. I run this online business (we are a retailer, not the manufacturer) and I will personally answer any questions you may have via email.

I know often people shop online and to get even a basic answer requires you to fill out form after form and then you wait several days and then after waiting so long perhaps receive some generic response or an email saying your enquiry is being processed.

Perhaps you have to call a phone number and wait on hold for 30 minutes or longer only to be told someone will get back to you.

I have been here myself and I don’t want to make others have to experience this.

You can always email me directly at terranovasealoil@gmail.com I will endeavor to get back to you as soon as possible!

Please let me know if there is anything I can do to make your experience better. I have been contacted at times by fantastic customers who wanted to let me know of issues or errors with the website. I reply to them promptly in order to resolve the issue.

I would love to hear from you. Again, my direct email address is terranovasealoil@gmail.com

Have a wonderful day and I look forward to serving you!

Phil