Shipping & Contact Information

Contact Information

Thanks for stopping by. The best way to reach us is via email. We usually respond within 1 business day.

Email: terranovasealoil@gmail.com

Location: St. John's NL Canada

Shipping

To which countries do we ship?

We ship to anywhere in Canada.

We also ship to many Asian countries including China, South Korea, Hong Kong, Japan, and Taiwan.

We also send seal oil to Australia.

We do not ship to the United States, Europe, India, Mexico, Russia, Belarus, or Kazakhstan.

If your country is not listed here, please contact us to find out if we can ship to your country.

Shipping Price (Rates), Time

Local Delivery (Within the St. John's Metro Region):

We home deliver within St. John's, Newfoundland. Delivery is done within 2 business days of the order. To find out if home delivery is available, please go to the checkout, enter your address and it will let you know. Home delivery is available for locations in St. John's and some surrounding areas. Cost: FREE (for orders of $80+) or $6.95 otherwise.

Within Canada:

Free Shipping ($80+):

Free Xpresspost Shipping is available for orders within Canada with a pre-tax price of between $80 and $380.

Flat-Rate Shipping (Under $80):

For orders below $80, there is a flat $15 charge for Xpresspost shipping.

Shipping Timeframe:

With handling and depending on Canada Post, you should receive your order within 3-6 business days.

If you are ordering an case of seal oil or more (36+ bottles), your order will be sent via Expedited Parcel which has an expected delivery time of around 5-10 business days.

Outside of Canada:

If you order outside of Canada, shipping rates and speeds will vary. Simply add your product to the cart to find out the price. In general, shipping to countries in Asia will take around 3 weeks to be received. If you have any specific questions on this, please let us know.

Return Policy:

Sales are final on purchases unless you receive a defective product or the wrong order. If you have a problem with your order, do not send it back right away. Instead, please contact us to discuss further.

Sales Tax:

For purchases in Canada, applicable sales tax, e.g. HST, GST, PST, etc. are charged depending on the province the item is being shipped to. This is calculated automatically by the system. If you are ordering from outside of Canada, there is no taxes charged on your order.

Other Questions:

If you have any other questions, please let us know by email. We will get back to you as soon as possible (usually within 1 business day).