Privacy policy

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Last Updated: September 7, 2024

Welcome to Terra Nova Seal Oil. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit and use our websites, TerraNovaSealOil.com and TerraNovaHarpSealOil.com.

1. Information We Collect

We collect information from you when you visit our sites, register, place an order, subscribe to our newsletter, or fill out a form. The types of information we may collect include:

  • Personal Information: Name, email address, mailing address, phone number, payment information, and any other information you provide.
  • Usage Data: Information about how you interact with our websites, such as IP address, browser type, referring/exit pages, and date/time stamps.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience, gather general visitor information, and track visits to our websites.

2. How We Use Your Information

The information we collect from you may be used in the following ways:

  • To process transactions and deliver the products you purchase.
  • To send periodic emails regarding your order or other products and services.
  • To improve our websites based on the information and feedback we receive from you.
  • To personalize your experience and respond to your individual needs.
  • To administer a contest, promotion, survey, or other site feature.
  • For personalized advertising, including showing you targeted ads through third-party platforms like Google Ads, based on your browsing activity and preferences.

3. Protecting Your Information

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is stored behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Our websites are hosted on Shopify, a leading e-commerce platform known for its robust security measures and compliance with industry standards.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except to trusted third parties who assist us in operating our websites, conducting our business, or servicing you, or to third-party service providers for advertising purposes, so long as those parties agree to keep this information confidential.

Specifically, we may share your information with:

  • Service providers: Trusted third parties who assist us in running our websites, fulfilling orders, or providing customer service. These third parties are bound by confidentiality agreements.
  • Advertising partners: We may share your information with advertising platforms such as Google Ads to provide you with personalized advertisements. This includes using your data to create custom audience lists for targeted marketing campaigns.

We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Personalized Advertising

We use Customer Match and similar audience tools provided by Google to show personalized ads across Google properties (such as Google Search, YouTube, and Gmail). This means that your personal information (such as your email address) may be securely uploaded to Google Ads to target you with relevant ads based on your preferences and interactions with our websites.

If you prefer not to have your information used for personalized advertising, you can opt out by contacting us or following the unsubscribe instructions included in our marketing communications.

6. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our websites. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our sites and welcome any feedback about these sites.

7. Your Consent

By using our sites, subscribing to our marketing communications, or providing us with your personal information, you consent to our Privacy Policy and the collection, use, and sharing of your information as outlined, including sharing with third-party platforms for personalized advertising.

8. Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

9. Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Terra Nova Seal Oil
19 Whiteford Pl
St. John's, NL A1B 2A3
Canada
Email: terranovasealoil@gmail.com
Phone: 709-985-2900

10. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

11. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at our provided contact information.

12. Children's Privacy

Our websites are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it as soon as possible.

13. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using our services, you agree to this transfer.

14. Opting Out of Personalized Advertising

You have the right to opt out of having your personal data used for personalized advertising, including Customer Match, at any time. You can contact us directly to request that your information not be used for these purposes or follow the instructions in our marketing communications.

For more information, please see our other policies.